Aim:
This policy determines the refund conditions and procedures for professional photography services offered by LifeinSmile. It is designed to protect the rights of both the customer and the photographer and aims to keep customer satisfaction at the highest level.
Scope:
This policy covers all photography services (wedding, engagement, portrait, product shoot, etc.) offered by LifeinSmile.
Reservation Cancellation and Refund:
- Advance Notice: If the Client requests cancellation in writing (via email or registered mail) at least [30] days before the scheduled shooting date, [50]% of the total booking fee paid will be refunded.
- Short-Term Cancellation: The reservation fee will not be refunded for cancellations made less than [14] days before the shooting date. However, in the event of documented force majeure (death, serious illness, etc.), the photographer reserves the right to re-evaluate the cancellation conditions.
- Cancellation by the Photographer: If the photographer has to cancel the shoot due to force majeure reasons (health problems, equipment failure, unexpected weather conditions, etc.), the entire booking fee paid to the client will be refunded, or a new date for the shoot will be determined by mutual agreement with the client.
- Cancellation by the Photographer: If the photographer has to cancel the shoot due to force majeure reasons (health problems, equipment failure, unexpected weather conditions, etc.), the entire booking fee paid to the client will be refunded, or a new date for the shoot will be determined by mutual agreement with the client.
Cancellation and Refund During Withdrawal:
- Cancellation by the Customer: If the customer cancels the shooting after it has started, no refund will be made.
- Cancellation by the Photographer: If the photographer cannot complete the shoot due to an unexpected situation (equipment failure, health problem, etc.) during the shoot, the remaining fee will be refunded to the client, minus the cost of the photos taken up to that point.
Photo Delivery and Return:
- Technical Defects: If the delivered photos are technically defective (blurring, color problems, missing files, etc.), the photographer will re-edit the photos free of charge and deliver them to the customer.
- Customer Dissatisfaction: If the customer is unsatisfied with the delivered photos, the necessary adjustments will be made based on the customer's feedback. However, if the customer is still not satisfied after the adjustments, a partial refund may be considered under the following conditions:
- The customer reports their dissatisfaction with the writing and detail.
- The photographer communicates with the customer and tries to understand the problem and find a solution.
- If no solution is found, up to [25]% of the total price may be refunded.
- Additional Requests: Photographs are delivered in the format and number specified in the contract. Customer requests for additional photographs, different formats, or editing are subject to additional charges.
Return Process:
- Refunds are made using the same payment method used by the customer (credit card, bank transfer, etc.).
- Refunds will be processed within [10] business days after approval of the cancellation or refund request.
Other Issues:
- This policy is integral to the contract between the client and the photographer.
- Special situations or additional requests specified in the contract may be evaluated outside this policy.
- The client is responsible for complying with all instructions given by the photographer before and after the shoot.
- The customer is responsible for all problems that may arise at the location where the photo shoot will be conducted (e.g., not obtaining permission).
Disputes:
LifeinSmile has jurisdiction to resolve disputes arising from the implementation of this policy.
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